FREQUENTLY ASKED QUESTIONS
GENERAL
What is Zexo Market?
Zexo Market is a B2B business directory that helps businesses connect with customers, suppliers, manufacturers, service providers, and potential business partners. Our platform makes it easy for businesses to increase their online visibility and be discovered by companies actively searching for products and services.
Who is Zexo Market for?
Zexo Market is designed for businesses of all sizes, including:
- Manufacturers
- Suppliers
- Distributors
- Retailers
- Service providers
- Contractors
- Professional firms
- Startups and SMEs
Whether you’re just starting or already established, Zexo Market helps you reach a wider business audience.
Is Zexo Market free to use?
Yes. Anyone can browse and search for businesses on Zexo Market for free.
Businesses only pay when they choose to publish a business listing or purchase promotional services.
Business Listings
Why should I list my business on Zexo Market?
A business listing gives your company a professional online presence where potential customers and business partners can easily discover your business.
Benefits include:
- Increased online visibility
- Better search engine exposure (SEO)
- Professional business profile
- Direct customer enquiries
- Greater business credibility
What information can I include in my listing?
Depending on your plan, your listing may include:
- Company name
- Company logo
- Cover image
- Business description
- Products & Services
- Phone & WhatsApp
- Email address
- Website
- Social media links
- Business location
- Business hours
- Photo gallery
How long does my listing remain active?
Business listings remain active for 12 months from the date of approval.
We’ll notify you before your listing expires so you can renew it.
Can I update my listing?
Yes.
You can update your business information at any time by contacting our support team or by managing your listing if self-service editing is available.
Visibility & Marketing
How will customers find my business?
Customers can discover your business by:
- Browsing categories
- Searching by company name
- Searching for products or services
- Searching by location
- Google Search and other search engines
What do you mean by “business visibility”?
Business visibility means making your company easier to find online.
Our goal is to help your business appear where customers are actively looking, through optimized directory listings and, where applicable, additional promotional opportunities.
Do you guarantee customers or sales?
No.
While we work to maximize your business visibility, we cannot guarantee enquiries, customers, or sales. Business performance depends on factors such as demand, pricing, competition, and the quality of your products or services.
Why should I use Zexo Market instead of only relying on social media?
Social media posts are temporary.
A business listing on Zexo Market provides a dedicated, searchable profile that’s available year-round and designed specifically for business discovery. Many customers search directories when they’re ready to find suppliers or service providers.
Security & Trust
Are businesses verified?
Where appropriate, we review submitted information before publishing listings to help maintain the quality and integrity of our directory.
Additional verification may be requested when necessary.
How do you verify businesses?
Depending on the circumstances, we may request one or more of the following:
- Business registration documents
- Official business website
- Company email address
- Active social media pages
- Additional supporting information
Verification requirements may vary depending on the listing.
Do you sell my business information?
No.
We do not sell personal or business information to third parties.
Payments & Support
Payments
What happens after I make payment?
Once payment is confirmed:
- We review your submission.
- Your listing is verified.
- Your business profile is published.
- You receive confirmation when your listing goes live.
Which payment methods do you accept?
We currently accept:
- M-Pesa
- Bank Transfer
- Debit/Credit Cards (where available)
Can I request a refund?
Refund requests are handled according to our Refund Policy.
Please contact us if you believe you’re eligible for a refund.
Support
How can I contact Zexo Market?
We’re available through:
- Phone
- Website contact form
How long does approval take?
Most listings are reviewed within 24 business hours, provided all required information has been submitted.
Why Choose Zexo Market & Other FAQ's
How do I know I’ll get value for my money?
Your listing gives your business year-round exposure on a dedicated B2B directory, improves your online presence, and increases your chances of being discovered by customers and business partners.
While we don’t promise sales, we focus on helping businesses become more visible online.
What makes Zexo Market different?
Zexo Market is built specifically for business discovery.
Unlike social media platforms, businesses come here with the intention of finding suppliers, manufacturers, service providers, and business partners in a professional environment.
Can I list more than one business?
Yes.
Each business should have its own listing to ensure accurate information and improve discoverability.
What happens when my listing expires?
Before your listing expires, we’ll notify you so you can renew it and keep your business profile active.
More FAQs
These answer questions that almost every business owner has before paying:
Do I need a website to list my business?
No. A website is not required. You can still create a professional business profile using your phone number, WhatsApp, email, and social media links. (We also offer web design services)
Can customers contact me directly?
Yes. Your listing can include your phone number, WhatsApp, email address, website, and other contact details, depending on your plan.
Can I upgrade my plan later?
Yes. You can upgrade your listing at any time to unlock additional features and increase your business visibility.
Will my business appear on Google?
We optimize listings to improve their chances of appearing in search engine results. However, search engine rankings are determined by Google and cannot be guaranteed.